Policies & Shipping
All orders placed on www.wineandrockshop.com will be processed and ship the following Wednesday upon pending item availability and payment verification. Orders will not be processed on Saturdays, Sundays, or Holidays.
Once Wine & Rock Shop has delivered the merchandise to the carrier, you will assume the risk of loss and title for the merchandise. Wine & Rock Shop is not responsible for lost, misplaced, or stolen packages. Please contact your local post office to remedy the situation.
As a mom-and-pop shop, the cost of shipping wine and beverages can get costly. As the weight of these items are much heavier than other products. We like to be transparent with our customers and only charge the cost of actual cost of shipping. The additional cost for shipping will be invoiced to the customer and once the invoice is paid the order will be shipped out.
We currently only ship to California, Arizona, Nevada, New Mexico, Oregon, Washington, Idaho. Shipping for wine will be invoiced separately-- You will receive an invoice via email when the order is ready to be shipped out. Your order will go out once the invoice for the additional shipping cost is paid. All wine orders require an adult signature at delivery. All wines are available for IN-STORE PICK UP.
IN-STORE PICK UP
Orders are processed every Thursday pending item availability and payment verification. All IN-STORE PICK UP orders will be processed on the following Thursday of every order.
An email notification will tell you when your item will be ready for pick-up.
For international orders, every country has their own shipping rules and regulations that restrict certain items. Please take some time to refer to the list of items restricted by your country before placing your order. If you decide to refuse a shipment, Wine & Rock Shop will not grant refunds of any kind. Wine & Rock Shop cannot be held responsible for packages held in customs or for any customs duties owed.
*Please note all orders over $350 will ship with signature required.
ONLINE RETURN POLICY
If you are not entirely satisfied with your online order, we are happy to refund full-priced items within seven days from the date it was received. All items must be in the condition they were bought in—unworn, unaltered, unopened, and unwashed, with all tags attached. In addition, a receipt/gift receipt must accompany all returns. Discretion will be used to determine whether the item was worn or not. If deemed it is not in new condition when returned, the item will be returned to customer. All returns will be processed within 48 hours of receiving the item.
If you receive an item that is damaged please contact us immediately. All damages must be reported within 48 hours upon delivery.
Please ship return items to:
Wine & Rock Shop
3176 Glendale Blvd.
Los Angeles, CA 90039
GIFT RETURN POLICY
We are happy to make return arrangements for any items received as a gift within seven days from the date it was received. We will issue an e-gift card, which will be sent to you via email. The e-gift card will not expire. We do not offer refunds.
To make arrangements to return items received as a gift, please contact us at firstname.lastname@example.org.
IN-STORE RETURN POLICY
Returns are accepted within 14 days of purchase for store credit or exchange only. Unless item(s) is marked FINAL SALE. All item(s) must be in original condition (tagged, unworn, unwashed, unaltered) and receipt must be presented at the time of return. All food, beverage, apothecary, and sale item(s) are FINAL SALE.
We do not offer exchanges. If you would like to exchange an item, please return the original item for a full refund and place a new order.
Feel free to reach out to us, if you have any questions or concerns at 760.853.0012 or email@example.com.